Process Returns. Control Quality. Exceed Customer Expectations.
There's hardily a business today that doesn't recognize the value of good customer service. Perhaps the most critical
component of good customer service is having an efficient system to process customer returns. Resolving return
issues quickly has become increasingly important in building, retaining and growing a loyal customer base. Nothing
angers a customer as much as having a problem with a product and it taking too long to get a replacement or having
the purchase price credited back. The ability to process returns, authorize and track them not only keeps the customer
satisfied but helps a company trace quality control issues before they become a major problem. In the end it's all
about knowing who's returning what, when and why.
RMAWare is a complete merchandise returns system designed to service today's fast moving customers.
Customizable work-flow steps insure close monitoring along every step of the way from the initial customer inquiry, to
the specific details, to issuing a RMA number, to tracking UPS/FedEx shipping to case-closure. RMAWare creates
online reports for the quality control department, reports for service representatives, and most importantly, keeps the
customer informed. RMAWare is a beginning-to-end solution that gets high-error rate products under control, brings
defective or other returns down and better manages customer service inquiries. It saves hours of data entry time and
eliminates the down time spent searching for documents supporting the purchase and/or return claims.
Sure there's lots of RMA software solutions being marketed today but RMAWare is quite unique in a number of ways.
First of all there's no purchase price. There is no installation. There is no maintenance or upgrades. You simply pay a
per-month fee. Because there's no software to buy, maintain or upgrade, the results are dramatic. IT costs are
reduced, productivity and efficiency are improved and the risks accompanying new software installations are virtually
There's literally no learning curve and even though features are constantly being added there are no "upgrades" or
additional fees to ever worry about.
Every business knows there's a lot to be gained by seeing how others have successfully solved a problem. To that end
RMAWare features an expanding inventory of different work-flow scenarios that have been submitted by it's users. Not
only is there a good probability someone has implemented a system just right for your business but RMAWare is also
completely customizable to exactly fit your business needs.
RMAWare features strong encryption methods, SSL technology and redundant database servers so your data is
Let's face it. To stay competitive, a business needs to operate efficiently and at a reasonable price. Businesses can't
afford bottlenecks that choke their growth. We've been developing IT solutions for business since 1997 and are committed
to helping our clients grow by offering state of the art technology and products. We sincerely believe once you
try us, you'll see why we say "it's not just Internet, it's Business."
Here's a summary of some of the features and benefits.